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AI Receptionist

In this category, you will find information and instructions about the AI Receptionist from IONOS.

Help with setup

  • Getting Started
    • Setting up your AI Receptionist
    • Configuring language settings
    • Setting the receptionist’s name, voice, tone, and style
    • Configuring the business name and pronunciation
    • Configuring a business profile
    • Setting up your business address
    • Configuring the business time zone
    • Configuring working hours and holidays
    • Adding and updating text-based knowledge
    • Adding and updating website-based knowledge
    • Configuring call forwarding
    • Configuring call transfers
    • Understanding your dashboard and session statistics
    • Session metrics and definitions
  • Billing & Payment
    • Configuring accepted payment methods
    • Configuring billing manager details
  • Outbound Caller
    • Configuring the outbound caller
    • Setting up Lead Nurturing follow-ups
  • Integrations
    • Setting up Google Calendar integration
    • Integrating the web chat widget into your website
    • Integrating the web chat widget into MyWebsite Now
  • Widgets
    • Managing conversational flows using widgets
    • Creating and formatting Intent Types
    • Creating and formatting Scenarios
    • Creating and formatting Procedures

This document is available online at the following address:

https://www.ionos.com/help/office/ai-receptionist/

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