Setting the receptionist’s name, voice, tone, and style
Please use the “Print” function at the bottom of the page to create a PDF.
Valid for AI Receptionist.
You can configure your AI Receptionist’s name, tone, and style in order to customize how it communicates with customers. This article explains how to do this.
Note
It’s important to set all applicable attributes so that your receptionist is consistent. This includes when you decide to make changes, e.g. updating the receptionist’s name. If you set the name but forget to also update the greetings for example, your receptionist will still introduce themselves with the old name in the greeting.
Accessing the AI Receptionist settings
- Log in to your IONOS account.
- Click on Menu > AI Receptionist in the title bar. The AI Agent Portal opens.
- Click on Customer Portal under Actions for the desired receptionist. The Dashboard opens.
- Click on Settings from the left-side menu.
From here, you can search for any attribute you would like to update in the search field at the top (Search by idn, title, group).
Updating the name, greetings, and tone of voice
Inside of the AI Receptionist’s Settings page, search for the following attributes, and update them according to the rules and examples:
| Attribute | Information | Example |
|---|---|---|
| project_representative_agent_name | This is the receptionist’s name. It is used in calls and chats. | John |
| project_representative_agent_chat_greeting_phrase | This is the greeting phrase used in chats. | Hello, I’m John! How can I assist? |
| project_representative_agent_voice_greeting_phrase | This is the greeting used for inbound first-time callers. | Hi, I’m John! How can I help you today? |
| project_representative_agent_voice_greeting_phrase_recent_returning | Used for return callers within the same day/session. | Hello, it’s John. I’m glad to hear from you again! |
| project_representative_agent_voice_greeting_phrase_later_returning | Used for return callers from previous sessions. | Hi, it’s John! How are you today? |
| project_representative_agent_chat_speaking_style | Sets the tone and style for chats. | Friendly and welcoming. |
| project_representative_agent_voice_speaking_style | Sets the tone of voice and style for phone calls. | Informative and helpful. |
Note
You can also include an accent to be used for the project_representative_agent_voice_speaking_style attribute. However, keep in mind that not all accents are available in all languages, and some may sound different than expected.
Example:
Professional businesswoman, very welcoming. Speak quickly and energetically. Speak with a British accent.
Additional information
For information on language settings for the AI Receptionist, see the article Configuring language settings.